Course Description
Introduces core hospitality operations with training in guest service, supervision and leadership, front office and housekeeping management, food and beverage management, and hospitality accounting. Also covers Canadian hospitality and tourism law, HR, financial planning/controls, revenue management, and risk management.
DURATION
48 weeks
MODULES
- An Introduction to the Hospitality Industry
- Real Hospitality – Exceptional Guest Service
- Business Communication
- Hospitality Management I: Supervision
- Hospitality Management II: Leadership and Management
- Hospitality Industry Health and Safety
- Rooms Division Management I: Managing Front Office
- Rooms Division Management II: Managing Housekeeping
- Food and Beverage Management
- Hotel and Restaurant Accounting
- Canadian Hospitality & Tourism Law
- Financial Management for the Hospitality Industry I: Planning and Controls
- Business Management in the Hospitality Industry
- Hospitality Human Resources Management
- Financial Management for the Hospitality Industry II: Revenue Management
- Risk Management for the Hospitality Industry
